In a globally connected world, can firms really deliver world-class service without intensive service delivery management?
Communications giant and Cloud Data Center Interconnect (CDCI) technology pioneer Telstra relied on solutions provided by Anuta Networks to overcome daunting challenges and offer revolutionary, world-class service. Powered by Anuta NCX, the Telstra Cloud Gateway is an enterprise-level portal that provides connectivity to multiple cloud-based platforms.
The challenges Telstra faced trying to implement this new technology had no clear, easy solutions.
Complex and inundating provisioning requests even from the pilot phase of the project
The synchronization of numerous moving parts to ensure reliable customer connectivity and access
Striking a balance between automation, accuracy, and flexibility in a rapidly innovating environment
These challenges added up to a need for a robust platform that orchestrated expedited service provisioning through automation, but could still accept frequent enhancements quickly and without interrupting customer connectivity. All of these challenges are framed within the context of the need for horizontal scalability to thousands of enterprise-level customers within a short matter of time and a need to curb costs.
The sophisticated aspects NCX differentiate it from other services. Rather than relying on piecemeal construction with a variety of different services, the NCX service management system provides the following features and more, all with one point of contact.
Supports the largest range of vendor devices
YANG model driven, extensible and scalable
Integrated Service Fulfillment testing
KPI driven Service Assurance and Resource Management capabilities